Return & Refund Policy

1. Right of Return (Online Orders)

Customers have the right to return products purchased online within 14 calendar days from the date of delivery, without providing a reason.

2. Conditions for Return

To be eligible for a return:

• The product must be unused
• The product must be in its original packaging
• All included items (accessories, manuals, etc.) must be returned

3. Non-Returnable Products

The following products cannot be returned:

• Opened coffee capsules or any food products
• Products delivered in sealed packaging that have been unsealed after delivery, if they are not suitable for return due to health or hygiene reasons

4. Coffee Machines & Equipment

• Coffee machines and accessories can be returned only if unused and in original condition
• Products showing signs of use cannot be returned

5. Defective or Incorrect Products

If you receive a defective or incorrect product:

• Please contact us within 48 hours of delivery
• You are entitled to:
  • Replacement
  • Repair
  • Or full refund

6. Refund Process

• Refunds are processed within 14 days after approval
• We may withhold the refund until the product is received back
• Refunds are issued via the original payment method

7. Delivery Costs

• Original delivery cost is non-refundable
• Return shipping cost is covered by the customer, unless the product is defective or incorrect

8. Important Information

• The 14-day return right applies only to online purchases
• Returned items that do not meet the above conditions may be rejected

9. Contact

For return requests, please contact:
📧 coffeeroom.ge@gmail.co

📞 +995 593 73 18 97-WhatsApp chat support